Customer service, here for you around the clock
We're always here for you! Get in touch with our team at any time, day or night, if you need help with your order, have questions about products or any other query.
Frequently asked questions
Of course! You can return sale items too, within our returns period. We want you to feel completely comfortable in your clothes.
We understand that sometimes something just isn't quite right. That's why you have the right to return your order within 30 days of receiving it. As long as the item is unused and in its original condition, we make returns really easy.
Once we've received your return, your refund is processed within 2 working days. You'll find all the details in our full returns policy.
Every product page includes a detailed size guide to help you find the perfect fit. We recommend comparing the guide with a similar garment you already own.
If you're between two sizes, we usually recommend sizing up for a better fit. Still not sure? Our support team will be happy to help you choose the right size!
Once your order has been dispatched, you'll receive a tracking link by email or SMS.
You can track your order at any time via “Track my order” on our website.
Yes! We offer free delivery on all orders within the UK. No hidden costs, no surprises at checkout. You see the full price summary before you pay.
Still can't find what you're looking for? Get in touch — we'll be happy to help. Send us an email at: info@ellisandroe.com